Your online store is often the crux of your online presence and revenue stream. It is therefore essential to ensure your store performs well and adapts to your customers' needs.
SixBySix are available to provide support with:
- Bespoke extension development
- Page-speed and optimisation
- Magento version upgrades
- Extension installation and customisation
- Technical support
- Code audits
- Migrating your site to Magento
If you would like us to look after your Magento store on a monthly basis, we would advise you to consider one of the competitive retainer packages below which are payable in advance.
In most cases we can also create custom packages to suit your particular requirements.
In practice we respond to critical issues immediately, however, the table below indicates a minimum service level agreement.
|Monthly Support Package||Option 1||Option 2|
|Number of hours||17.5 hours||35 hours|
|Non Critical Response Time||Within 4 hours||Within 2 hours|
|Critical Response Time||Within 1 hr||Within 1 hr|
|Critical Response Time (Out of hours)||Within 3 hrs||Within 3 hrs|
|Business Hours Rate||£90/h||£90/h|
|Out of hours Rate||£120/h||£120/h|
Pay as You Go
We offer PAYG support (soon to be purchasable directly through our website with personalised access to running totals). If you have an existing balance of >1 hour you can top up with any amount of additional time, otherwise the minimum is a block of 3 hours at an hourly rate of £90.